Cancellations/Refunds

CANCELLATION:
Regardless of reason, any cancellation of a trip is difficult on both parties, the person forced to cancel, as well as the agent for the tour. Seldom does anyone ever want to cancel a trip, but may be forced to do so because of unforeseen circumstances. This results in a costly process of letters, phone calls, adjustments, refund checks, a loss of available space on tours, and often time does not permit for resale. To offset these expenses, the following policy will apply:

Lorraine Allen Tours will not impose any penalty on deposit, or money paid until 75 days from departure of the trip. Upon cancellation from 74 days until 45 days prior to the trip, you will lose your original deposit in the amount listed as the necessary deposit for that tour. Notification of cancellation from 44 days until 7 days before the departure of a trip will result in a 50% penalty of the cost of the trip. From 7 days until the departure of the tour, you could lose up to 100% of the price of the trip.

EXCEPTIONS: Tours that involve cruise lines, airlines, rail, tour wholesalers, and other suppliers that work in conjunction with Lorraine Allen Tours usually have their own cancellation policies. Cancellation fees will be charged subject to the penalties imposed by that organization or company. Also, pre-purchased theatre tickets, attractions tickets and airline tickets will be non-refundable unless they can be resold. We strongly recommend purchasing the optional Insurance to protect your investment.

Another problem of cancellation is the roommate that now has been left single. We realize that when a roommate must cancel, it places a hardship on the other person. Lorraine Allen Tours will assist in trying to find another roommate, but if the person makes the trip as a single, that person will be responsible for paying the single supplement and if insured, will be reimbursed once you file your claim. Insurance is not available for day trips and there are no refunds unless we can find a replacement for you.

REFUNDS: 
Any person that must cancel a trip will receive a refund approximately four weeks of notification of cancellation, or when the insurance company processes your claim.